An update after my below review
After juggling hard with the customer care call center I got in touch with one of the Shift Managers (I am avoiding to write his name) and he proved to be very cooperative. He worked hard to juggle out Tickets for us and finally we got the confirmed Tickets again.
Moral of the story - keep your own sense open and dont trust on service providers blindly
I want to thanks this guy at MMT whose cooperation got us back in business!!
+++++++++++++++++++++++++++++++++++++++++++++++++++++++
So this is another sad story from a person who himself run an online travel biz!!
on 22nd June I booked few Air Tickets by calling up MMT. Some Vishal Gupta attended me and after juggling here and there I finally got my and friend’s tickets booked for Delhi-KL-Singapore-Delhi. I was instantly charged out of my Credit Card. I recieved a PNR and Reservation number which said I have a confirmed Reservation.
On 25th June when I was expecting my Tickets I called up shitty customer service and I was informed that its only E-Tickets that I will recieve via Email and they have already sent it (which I never got). I asked them to resend it and this happened for next 3 DAYS!!!
Meanwhile I had to cancel 1 passenger’s ticket out of 3 so I mailed them with specific instrutions
to which they never replied. Not even till today
Okay, I kept patience and again called up on 1st July
BINGO!!! another so called customer care exectutive (somebody Kusum) informed me that our Tickets got Waitlisted. I was taken aback and asked how its possible to get on waitlist from confirmation??
Now comes their excuses 1 by 1
- Sir, we had been waiting for your reconfirmation
I said wat the heck is reconfirmation when I have already paid you
- Sir, you had asked us to cancel all 3 Tickets
I showed them the email where I asked SPECIFICALLY to cancel only 1 ticket that too was on a different PNR and on diff airlines.
- Sir, we sent you physical Tickets but you probably returned them back for cancellation
OKAY! OKAY! enough is enough... I asked them send me Courier’s consignment code and a copy of Tickets.
They had nuffin to say except
sir, give us some time and we shall revert back witha solution
Its been 3rd day now I am begging them like anythin to confirm my Ticket, despite the fact that I can startight away lodge a case against them in Consumer Forum. (This is a business Trip and I have to fly on 8th July at any cost).
Now whenever I call up MMT, a diferent executive picks up the phone and make excuse that I cant speak to the pesron who was looking into this case earlier!!!
I would seriously recommend all of you to NOT use such a crap and frustating services.
Rather go for a Travel Agent where you can atleast trace a responsible person and speak to him for any concerns. MakeMyTrip has actually Spoilt my Trip so far. SHAME ON THEM
Ankit
Below are the facts to back up my review
Passenger : Ankit Bhargava
Reservation Code : temporarily removed for security resaons
Airlines : Thai Airways
Passenger : Uttam Pegu
Reservation Code : temporarily removed for security resaons
Airlines : Thai Airways.