I’m writing this review in the humblest way possible despite the nightmare MMT has shown us during Our Andaman trip. We were a group of 20 with 10 adults and 10 kids, and so we had relied upon a tour service provider that has a global footprint. To our great surprise and distress we now believe local tour operators are far better at providing quality services and packages when compared to the so called #1 travel provider. As a group travelling with young kids, we expected not to have any kind of hiccups, but we were welcomed with quite a few challenges all through the trip. For the 6-day trip we booked and stayed at 3 hotels, all being 4-star. Nevertheless, every hotel had AC issues in one or the other room, and despite clearly mentioning with MMT that we are booking for family of 4 members, and need extra beds and paid for the same. However, we had to fight and argue at each and every hotel, only then we could get an extra bed. This shows clear negligence and lack of communication between the hotels and MMT. At Hotel SILVER SANDS, HAVELOCK ISLAND, we literally had to argue till late night 1 am to get a decent room for a family, because the room which we were given had major AC issues. Imagine in peak summer(mid of MARCH) in ANDAMAN without an AC along with young kids! Though there were one or two genuine supervisors/ managers who managed to arrange a backup room for us, we had to carry our sleepy kids and whole lot of luggage in the middle of the night, which was highly troublesome. Paying a whooping amount for a single night and not getting minimum comfort in the room was truly not acceptable whatever it is! We were served stale food items as well at Silver Sands, due to which kids had to drop out from breakfast, which was supposedly complimentary in the package offered by MMT. Even after choosing A-la-carte menu, the dinner had quality issues, which was agreed by the Restaurant Manager and the Head Chef themselves, and so we had to go out for dinner at 10 pm in the night!
Now, coming to our travel agents, I don’t say all are being unprofessional, but we were unfortunate to encounter with one such agent during our Day 4 at Neil Island. We were assigned to MMT’s travel agent named AFROZ, who right from the beginning was quite rude. We however just ignored and started our trip at Neil Island, and after we reached Laxmanpur Beach in the evening at around 6 pm, we found the travel agent there and questioned him about non-working condition of ACs in the hotel rooms and some other people’s luggage being placed in the seats of the vehicle in which we were travelling. To this he surprisingly reacted violently, and upon his call, we were mobbed by some around 50 odd locales who started to push the men in our group, and even threatened us that none of the cabs/vans would come and pick us up from Laxmanpur beach, which was around 4-5 kms from our resort. Watching their dads being mobbed and pushed, our kids were literally scared and started to cry, which was the last thing we expected on our holiday. ? The guy used such filthy language and harsh words to us, which shows his unprofessional behavior towards the clients. When MMT can’t train its agents properly, at least start writing down disclaimers regarding such rude and ill-mannered employees, which would at least send an alert to people while booking itself.
Amidst such bad experiences, we however managed to gather some good memories not because of the travel provider, but as I earlier said because of a few mangers/supervisors who have gone beyond their limits and have given best service. One such special mention goes to Mr. Sujay Singh, manager AQUAYS BEACH RESORTS, NEIL ISLAND, who arranged a beautiful Candle Night dinner for us, and lit up our very pathetic day on the Island. He specially curated the menu and made sure that we were served the best tasting food right from the starters to their special AQUAYS Biryani. Even though we had AC issues during check-in time, he was quick enough in resolving the issue before we reached the hotel in the evening after our day trip. Such personals are laudable and keep the spirit of service and holidaying intact for travelers.
On the whole, this review is just to send an alert to travelers thinking of booking via MMT. Please just don’t go by the number of ratings, think twice before you book!