They charge the full amount of your booking, but you’ll realize on the day of your travel that no booking was actually made. You’ll scramble around to find alternatives, pay a higher rate and then spend hours talking to the make my trip customer support to get a refund. When the refund arrives, it is actually a lesser amount than the initial charged amount. More phone calls later, you get another refund and yet, the refunds never add up to what was charged.
It feels like they run a scheme to make money by processing bookings and then giving lesser refunds and hoping you don’t have the time or energy to try and get all of your money back.
I’m not sure how this company is considered legit and has so many tie ups with banks and co-branded credit cards. It’s insane.
STAY AWAY