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Makemytrip

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Makemytrip
Irvinder Lail@irvinderlail
Aug 03, 2013 10:25 PM, 729 Views

MakeMyTrip Cares

MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.

Reference ID: 130803-039830

I booked this ticket from my credit card on 30th Jun 2013 for date of travel 03rd July 2013 from


Ludhiana to Delhi, When I reached airport I realised that the flight was not operational for the day. I waited  for 4 hours then took a taxi to Delhi. I called on 05th July 2013 for refund assuming that MMT would know this and will process my Refund automatically which anyways did not happen.


On 5th I told that I don’t have a stamped document from airline wherein it was told to me that MMT will process this refund themselves. However nothing happened. Then I called again in between and finally on 25th July I called at that time someone from MMT processed my cancellation as no show.. When I received email confirmation.


I called again and told them that it’s not a no show the flight was not operational. So on 25th July I received a confirmation that within 3 working days the refund will be processed. Now I called again on 3rd July spoke to someone who told me I will get a call back from supervisor in 30 minutes But I dint receive any call. I again called back Mr. Shyam told me that I have not given. Stamped document I told him that on 07th I told MMT that I don’t have any stamped document.


Now I need to know by when I will get my refund.

Issue Resolved
(0)
Dear Irvinderlail,We are glad to inform that MakeMyTrip now has a corporate tie-up with Mouthshut to be able to connect with customers through the forum and respond to the complaint/grievance.We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.We are getting the case facts checked and will connect with an update shortly.Assuring you best of our services.Regards,Team-MakeMyTrip Care
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