They say if you don’t know about the business do not get into it. Here I am quoting make my trip who claims hey have the lowest hotel rates and bluffs us. With the belief that they are giving us a fair price we also like other bakras booked our hotel in Goa after discussing that it’s the lowest rate which is Rs.2790 compared to the rack rate of 3000 which is claimed to be the actual, this hotel claimed to have swimming pool, wifi and other blah blah’s.
I booked for three nights and I land up in Goa to check in to villa fathima. First shock: it is just a bunch of cottages built, so small a room that we had difficulty going inside the room through the door, absolutely no facilities not even room service. Swimming pool I believe was a bucket of water. Ok let me not crib on these smaller issues I had a bigger issue which is absolutely not acceptable I land up in the hotel to see the their rack rate is only 2000 bucks and for non ac its only 1500 bucks. Imagine how we have been cheated clearly with proof, we took the pictures of it kept calling the customer service even before check in there is absolutely no response or any help provided for our grievance, we even took the trouble of staying in the same place an extra night only for the bill of 2000 bucks so that we can prove we have been overcharged and hence need our money refunded. The worst part is in the bill they provided to me they have even written
MONEY BACK GUARANTEE POLICY:
>> *If the guest doesn’t checkin at the hotel due to a mismatch between amenities and inclusions mentioned on the MakeMyTrip website and those at the hotel, they must notify the claim within 24 hours of the checkin date. In this case, the guest shall be entitled to 100% refund, subject to MakeMyTrip validating their claim. In case the guest has stayed in the hotel for the entire period of booking, they must notify the claim within 24 hours of the checkout. In this case, the guest shall be entitled to 100% refund
Now why the hell they printed this for?
Now look at the responses they have given to me on mail
We would like to inform you that the prices on our website are fluctuated and dynamic. It can be raise or reduce anytime. There may be increase from INR 2, 000 to INR 2, 500 or may be reduce from INR 2, 000 to INR 1, 500. Additionally, you was charged the amount which was updated on our website on the day of your booking.
MAKE MYTRIP ARE BIG TIME CHEATERS IN THE NAME OF TIE UP THEY ARE EATING MIDDLE MEN MONIES, THEY DON’T HAVE A NEGOTIATION POWER TO EVEN GET THE REAL PRICES, WE COULD HAVE JUST GONE WITHOUT ANY SUCH FRAUDULENT BOOKING AN GOT A ROOM AT 1000 BUCKS LESSER.
PLEASE DON’T BE CHEATED, DON’T EVER BOOK HERE. I fought for my hard earned money and have failed, don’t get cheated this way.