MAKEMYTRIP (INDIA) PRIVATE LIMITED is working closely with MouthShut.com to enhance customer satisfaction.
We did a hotel booking with Makemytrip.com last month. We called them up later to confirm and they told us it is enough to just report at the hotel. When we reached the hotel they said they did not get any communication on our booking. The hotel still honored our booking because they had unoccupied rooms. If they didn’t have any rooms available probably we would have had to go elsewhere and later go through the hassle of getting a refund from Makemytrip.com. So on the whole I did not find this online booking site very reliable.
The positive thing is I could do the booking online and pay through credit card. But once the booking is done there is no confirmation from them. There is no way to know whether the booking succeeded, whether you have rooms blocked for you, etc. The only way to know is to call them up. So half the purpose of an online booking is already defeated. In addition the guys on the phone are clueless.