I’ve been having a nightmarish time with Make my trip and would recommend people to AVOID IT. I had used them to book international flights from Delhi to London more than a year ago. Later, I cancelled that flight and booked another carrier departing the same time and date. At that time, I had to use their phone support, since for some reason I was just unable to cancel my flight online. I didn think much about it, but now am facing the brunt of it - their phone support staff did not bother to send me a confirmation. Every time I called I would get a different representative who would’look into it’ and ultimately do nothing.
Its been over a year now and I am still awaiting my refund. On top of which I just received a random mail saying the company has no records of my cancellation and I need to provide more paperwork. Its terrible service.
Since then, I have been trying to reach them - am unable to contact them via phone - havent gotten replies via mails and while their local office seemed completely clueless and unequipped to deal with any issue and prefer beating round the bush.
This has been a horrible experience for me. As a frequent flyer - this has been the first and the last time I used this service.