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Makemytrip

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Summary

Makemytrip
May 26, 2018 01:29 PM, 1323 Views

MakeMyTrip Cares

MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.

Very very very very very bad service of make my tr

Very very very very very very bad service, I booked one room for three guests at red fox hotel chandigarh for 25/5/18 on 24/5/18, but by mistake room was booked for 24/5/18 in spite of 25/5/18. I relised about the fact within 10 mints of booking. And requesting many times to makemytrip support holding phone for houres continusely in waiting but no response from support, called the hotel about the fact imideatelly, they said contact the makemytrip .


How to contact make my trip if their is no repply for hours in waiting and no replly on emails if any one will be in emergency, I received call from support that we mailed to hotel about date changed plz contact them but hotel staff said no mail is received from mmt. very much bad service, of support team. They know I need to be re book the hotel because I have very less time to do so. I was good customer of makemytrip, from very long time. But they didn’t bouther about that, so I am very disappointed from the act of Makemytrip, so I decided to aware other peoples on social network about makemytrip.

Issue Resolved
(0)
Dear mssaini_99Greetings from MakeMyTrip!!We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience.Further, in reference to your concern regarding wrong date booked for hotel booking, while validating the case we have found that our concern team has handled your case and processed full refund of Inr 5881/- on 27-May-18 towards the original mode of payment. The same should now be reflecting in your account. We believe your concern is resolved.It is unfortunate to note that your recent experience with us has not been up to your satisfaction. Your experience has assisted us in exploring possibilities for further improvement in our service levels, for which we are thankful to you.Regards,Team-MakeMyTrip Care
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