We planned a (luxury) trip for the Golden Triangle (Delhi-Agra-Jaipur) from makemytrip adviser for a family of 4+1 (Myself, myspose, myson (3+) and my in-laws (Father and sister in law)). The trip was decently priced for 4Star hotels and fully covered road trip and sightseeings.
I lost my first impression of the tour when I landed in Delhi airport and did not found anyone with my nameplate in hand, while we ware waiting and trying to reach Makemytrip to assist us (long wating roaming calls :( )!! Finally someone from the after sales team, asked me to be on hold again, as she will try to trace the driver. After sometime she gave me the driver’s number and asked me to call him, when I found he was waiting in the parking plot of delhi airport. When I asked him to come for a pickpu, he asked me to come out from the airport to the parking lot ( we had to pull all the luggage along with my 3 yr old son and the driver online) !! Finally, I meet the driver and was shocked as he is supposed to be with us for the next 6 days.
He was a young chap may be 22-25 max, lean like a broom stick, spiky hairs, jeans and Scars over his faces, My instant reaction was - some criminal from Tihar Jail.. and I had to be with him for next 6 days with 2 young ladies and a child. Cant explain any further.. simply the whole journey was a mess, due to his terrific rash driving, his arrogance and filthy behavior.
He was not even sure on the end to end itenary and only knew sight seeings and road trips, whereas the vehicle was supposed to be on my disposal from the time of my landing till the last day. When we asked him to drive out to some local areas of Delhi, he explained that he is doing a favor by taking us their... !!!! Makemytrip’s after sales agent did not even bothered to revert on my complaint for this behavior to my surprise! (Jaipur- Delhi 255 KM’s covered in 4 hrs with stopover of 1 hr) . He never told us anything about the local places, not even which food joints are good to go..
I short, please avoid any domestic trips from MakeMytrip.com.