Makemytrip needs more than a month to credit refund of cancelled air tickets. My Father had booked tickets for Bangalore - Delhi
Following is the cancellation summary from makemytrip. Cancellation Date was on Jan 21, 2015. Flight Details Base Fare Service Fees and Surcharges Amount
Indigo 6E 122 - Bangalore( BLR) to Delhi( DEL)
Travel Date - Mon, 23 February 15, 17:10 hrs
Hi
I had cancelled the tickets on Jan 21, 2015. The expected refund date as shown on the MakeMyTrip website is Jan 26, 2015. Still the money is not credited back to the Citibank Credit Card Account from which the ticket has been booked.
It does not take 15 days for refund to be credited to the credit card account.
Request you to look into the refund process and expedite the refund to the credit card account.
Regards
Satya Narayan Sukhwal
First reply from makemytrip Response By Email(Nikunj Vaniya)(07/02/2015 01.23 PM)
Dear Mr. Sukhwal,
Thank you for contacting MakeMyTrip Customer Support with regard to a delay in processing your refund for Booking ID NF7901440114691.
Your query is important to us. We apologize for the delay in response and will strive to provide a quick resolution to your query. We assure you of high quality service and regret any inconvenience caused due to the delay. We were unable to respond you within the committed timeline due to high volume of queries. We appreciate your patience in this regards.
We understand there has been a delay and we have forwarded your query to the accounts department to expedite the refund due to you. Please provide us time till 18-Feb-2015(01:21 PM) to resolve the same. We will continue to follow up on the request to get your refund processed in due course.
Second escalation mail was also sent to Makemytrip but Makemytrip is too busy to reply and it appears that they do not want to refund tickets booked by them.
Please do not book tickets from Makemytrip. They may falter on refunding you back.