We have booked a package trip of Delhi-Manali-Shimla-Delhi where we will be celebrating our New Year Eve in Shimla confirmed hotel booking by MakeMyTrip.
When we arrived at Shimla on 31st night there was no hotel bookings made by MakeMyTrip. As we had the hotel booking confirmation voucher by MakeMyTrip but hotelier did not entertained this as they did not get any information from MakeMyTrip.
We were 2500 km away from my hometown not knowing where to go and whom to approach? We were wandering in the cold chilled night with a kid looking out for an accommodation to spend that night. We were fully tired after 10 hours’ drive from Manali to Shimla and MakeMyTrip made us to wander in the ice cold windy night with kid asking for food.
There was no support given by MakeMyTrip to us and we were all alone on the lonely roads in the night. Shimla was fully packed that night due to New Year Eve and we could not get accommodation anywhere. We got hold of a broker and somehow got a hotel to stay 30 km away from Shimla. They did not give any written bill or any other facilities than just to spend the night.
The worst part is MakeMyTrip denies to refund the amount what I gave on that night to get that hotel. Don’t ever rely on MakeMyTrip for any holiday bookings. Don’t believe on MakeMyTrip for your hotel bookings and travel. Have a plan B.
Best avoid MakeMyTrip. You don’t know what pain we have gone through that night where all others are enjoying the New Year party.