MAKEMYTRIP (INDIA) PRIVATE LIMITED is working closely with MouthShut.com to enhance customer satisfaction.
This is the worst possible custome service you can think of. I had booked some flight tickets and had to cancel them due to some health issues, I called them after waiting for 20 minutes thay told me that the system was down and I should directly call the airline, get the ticket cancelled and everything would work out automatically - I called the airline number pronted on my e-ticket the number was invalid, then I found the airline number from internet - called them and got the ticket cancelled. A few days later when I did noy get any update on the cancellation, I called them again - and now the guy said I will have to pay 3000 Rs. in pemnalties when I told him everything he said it would be 1500 Rs....I told him that your e-ticket says the penalty is Rs 650 - why do you charge more than double - he says it is because of the Airline. At the time of cancellation, the airline had clearly told me that the cancellation fine would be Rs 650. The makeMyTrip agent tells me to get it in writing from the airline on a stamp paper and then get back to Makemytrip.
UNBELIEVABLE.
This is probably the worst type of service and system that is used on this site....Not sure if there are other alternatives for online booking.