MAKEMYTRIP (INDIA) PRIVATE LIMITED is working closely with MouthShut.com to enhance customer satisfaction.
I had booked my Ticket from Bangalore to Madurai for the 13th of May, but because of Covid, the flight got cancelled and my itenary got postponed. GoAir gave me a chance to reschedule my flight for a later date without any fees. I rescheduled my flight to the 13th of December. I had done the rescheduling in the first week of October. Now suddenly, out of nowhere I received a Mail and Text message from MMT that my flight cancellation request has been confirmed and there’s no refund applicable. I DID NOT CANCEL MY FLIGHT. I DID NOT PUT ANY CANCELLATION REQUEST. I received the message at around Midnight, but I still tried calling them. The customer care is complete and utter nonsense. All I got was automated responses and there was no way for me to reach their customer executive. I have no idea how shall I reach them, as I have tried every possible way I could think of. Even after sending them an Email I got an automated response to fill in their webform(which did not exist because they cancelled my flight.) This seems to be a very elaborate SCAM by MMT. Duping people of their money and not even giving them a chance to respond.
I have filed a complaint with the Consumer Court, and hoping to resolve this issue as soon as possible.