I have booked a cab from MakeMyTrip at 9.30 am, for mumbai international airport fo r 10.15am, however they have changed my booking time to 11.30am.
When I called the customer care number and informed them about the issue and said I have a flight at 1.00 pm and cannot take a cab of 11.30am.
They said because u have booked at 9.30 am, that’s why the booking I done at 11.30.
Also said if you want to cancel there would not be any refund.
It’s not my fault, I have done the booking for the correct time at 10.15 am and it’s not possible to take a cab at 11.30 am for 1.00pm flight.
I would need a complete refund for my booking as it was ur fault.
My booking msg is below.
Thank you for your cab booking NC76581911715488. Total Booking Amount- Rs. 468.0, Included kms- 18.0 (Extra kms will be charged at Rs. 21.0/km).
Airport Tolls are included in your fare. Parking and Airport entry charges to be paid directly to the driver if applicable.
To track Cab/Driver details or Cancel your booking, please visit the URL https://mmyt.biz/31Y2V1V.
MAKEMYTRIP HAS FOUND AN EASY WAY TO ROB PEOPLE IN TERMS OF MONEY.