Makemytrip

We booked our International 7days/6nights holiday package for honeymoon to Mauritius through Makemytrip with booking ID: IN1211B12988.

1. Confirmation voucher issued by make my trip was not accepted by hotel. They needed’Hotel Voucher’ and not just confirmation. We were made to sit and wait for 4-5 hours at reception after having a full night tiring flight than having a room.

   
   




2. After lot of struggle having secured a room at hotel what we got was a room stinking of dampness like a fishstall. No comforter/quilt/blanket was provided in the room even after complaining at reception several times. We spent 6 hr shivering in the room.

   
   




3. No room service at all, no one even picked calls at reception or public relations dept. The room lacked cleanliness and basic amenities like water, quilt, towels, and toiletries.

   
   




4. Hotel manager Swapna was very rude to the situation and in place of being helpful, she was misbehaving with guests. We saw lots of people angry, annoyed and complaining about similar situations.

   
   




5. After continuous mails with make my trip advisor, nothing was done.

   
   




6. They did change our room after lots of complaining. Having expected that our problems will end here, we were put in a room having fused bulbs, plenty of mosquitos, and lizards walking on dressing table and walls

   
   




7. No water supply at all from night 11-morning 6 am and 2 pm to 6 pm even in the toilets or washroom

   
   




8. There was no hot water in shower.

   
   




9. No room cleaning in all 7-8 days(only bed sheet was set all days)

   
   




10. For honeymooners hotel could not even provide a double bed, two single bed and single matresses were joined to make to double bed.

    
    




11. Single menu was followed in restaurant for all 7days /6 nights. It was hard to find a clean table to sit for dinner or breakfast. Hotel severely lacked staffs.

    
    




12. Only one vegetarian/Indian dish was available all days with some plain Paratha in breakfast/lunch /dinner. It was a hard life for vegetarian like us.

    
    




13. Stale and previous day’s leftover food was served in breakfast.

    
    




14. Had to wait for 3-4 hours for just having a bath towel at reception.

    
    




15. There was no internet or proper working TV in the room. So called Wi-Fi available at lobby was barely working as there were too many people flocking for the net which was available at only one place.

    
    

15 While booking trip, we were being promised the following freebies as part of honeymoon package by Make my trip-

a) ROOM Decoration+ Sparkling wine, water activities(complimentary boating, snorkeling etc. provided by hotel)

b) Complimentary body spa for the couple

c) 3 days full day tour with travel(north, south, island)

d) Candle light dinner

e) Wedding gift at checkout for honeymooners.

However this all promises were misleading. We didn’t receive any of these services. We got to know that some of the couples booked from other tour agencies received these complimentary services.

1. MakeMyTrip supplier for our tour was AKQUASun in Mauritius. These people were bunch of goons and liars. Their full day tours was just half day and it was total disgusting, disappointing and full of mental torture

   
   




2. Representatives at AKQUASun happen to be the worst host and guide one can ever had-Unprofessional, inflexible and unethical people. They didn’t have any willingness to understand customers’ needs. Indeed we were being openly told on our face that our work is to get you guys here by hook or by crook. Their ethics: It’s all valid to woo customers in name of fake promises for complimentary services and tour packages.

   
   




3. One of the examples of them being inflexible is that they make us leave one of tours uncompleted and return to their coach in heavy rain as they had to leave. We all got drenched in rain some of us got caught with fever and cold.

   
   




4. South tour and north tour was bogus as they took all clients to shopping where they can earn commission wasting our two days of time in Mauritius. Highly disappointed by these tours, we planned our own local tours to see natural beauty of Mauritius, of course by selling more money after spending so much on buying these packages.

   
   




5. Complaining to AKQUASun MD hardly made a difference. They openly told that it’s my mistake to choose them or Makemytrip or the Indian Resort and they can’t do anything about it. I should talk to my travel agency. Which I did somehow in barely working internet for getting no respite for my problems.

   
   

In nut shell, Makemytrip could have done a lot(as Yatra did for other couple) to solve not all but some of the problems. I was looking forward for the best experience for my honeymoon trip however I spent most of the time asking for bare minimum services(which anyone expects) or complaining for it. It really ruined our honeymoon and I feel sorry for my wife and myself. After having spent so much money, all we got is mental torture. MakemyTrip can’t ever payback for my honeymoon but at least I owe a full refund.

after filing so many complaints and writing to management no one even bothered to send a couresty reply also. they are truly cheaters