Complaint No: 130104-027078. I have booked a flight thru Makemytrip (MMT), booking ID: NF2513820903654. At airport, at the boarding counter I was shocked to hear that my flight booking has been cancelled by MMT.
I called MMT, the agent said, my ticket is valid, and he had no clue about the cancellation. I asked for the fresh ticket print and it did not mention about cancellation. However airline firmly told that the booking is cancelled. I was embarrassed, had to miss the flight as well as my subsequent business commitments broke down. The agent from MMT promised me to investigate the matter and assured that I would be paid for the new ticket cost. I bought new ticket of the next available flight at much higher cost.
Post my travel I lodged complaint with MMT, however what I was told after 15 days was horrible.
They totally disowned the responsibility of the issue, despite the fact that I booked through them and paid them well over a month in advance.
They charged me for cancellation, airline and MMT fee; forget the re-imbursement, causing me financial loss.
The horrible thing was, under the name of investigation, they shared an IP and told me that booking was cancelled thru this IP address from somewhere in Mumbai by going on airline website. And since its done from the airline, MMT is not responsible for it. In short, it looks like the transactions from MMT are not safe, and anyone can cancel your journey tickets anytime causing you big loss. Or it could be a hand in glove operations by airline and MMT , as the said flight was delayed / cancelled on that day, possibly because the lack of ticket sale. So beware and think before you buy ticket from MMT.
However after 10 days post travel date, I received the SMS for ticket cancellation, which looked like triggered due to someone changing the data from their system. So somewhere, either Airline or MMT is playing with the data, causing passengers loss.
5. It means if you buy ticket through MMT, you are not guaranteed the seat. As airline may cancel your ticket anytime and you will never know.
6. The worst part is MMT would not take the responsibility of such issues and would leave you in soup.
Financial Loss = 3200 (Original ticket cost) + 6450 (New ticket cost) + 10000 (Loss of business due to cancellation)
Total = 19650 Rs.
- Embarrassment + Mental harassment + Loss of Trust.