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Makemytrip

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Summary

Makemytrip
AIW _SMITH@time0013
Jun 23, 2010 08:07 PM, 3066 Views

MAKEMYTRIP (INDIA) PRIVATE LIMITED Cares

MAKEMYTRIP (INDIA) PRIVATE LIMITED is working closely with MouthShut.com to enhance customer satisfaction.

(Updated Jun 23, 2010)
Fake my trip with attractive offers..

Make my trip is a popular travel port, though I feel it does not live upto its name even a bit also. The offers look quite attractive on the website, but actually they are not worth the expense.


As soon as you make the payment its just a confirmation itinerary which is sent promptly with your hotel vouchers.Then onwards its you who will be the one managing or making your trip. The conveyance they provide will be through a tie up with some travels.They just give you the interface no. and you will have to take care of your trip with that person from then on.They will not even bother to call and check on how the client is being treated whether the customer is safe...nothing!!!


Not even a single courtesy call or follow up by them. I had recently been on a Rajastan package for 10 days and had a terrible time with their conveyance agency linked.


Overall Issues we faced are as listed below:


-The drivers are mostly fakes.Beware and check /get their identity confirmed well in advance.


Overall the contact of the person and the taxi details sent by them were different from the person who came to the airport, then the same person told that there are some internal changes and some other driver is going to come.This new fellow was ignorant of the whole stuff and not knowing anything of the places wasted most of our time ...about 2-3 days.The first person even cheated on his name telling he is Arjun singh, then Rajender singh etc....every now and then so that there will not be any complaints.


-The hotels booked in Jodhpur and Bikaner were real bad ones.Not upto the mark as per the package.Just garage like rooms.


-There was no desert dunes as mentioned in the itinerary sent by them.It is just copy paste itineraries in their website.The accommodation was in the resort and no dunes near by.So the whole objective of going to Jaisalmer of having a camel safari and seeing the dunes is lost.Even if we wanted to go, there were immediate next day bookings to other place which would have been a risk.


-The drivers don’t want to go to many places in the itinerary suggesting they are far off and they have

Issue Resolved
(4)
Dear Time0013,We are glad to inform that MakeMyTrip now has a corporate tie-up with Mouthshut to be able to connect with customers through the forum and respond to the complaint/grievance.Apologize any inconvenience to you while dealing with us. We have reason to believe your concern has been resolved as this concern of your appears to be more than 90 days old. If just in case your issue still stands unresolved then please let us know for further action. Warm regardsTeam-MakeMyTrip Care
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