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Makemytrip

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Makemytrip
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Pranal Poojary @pranal09
May 07, 2018 11:51 PM, 1420 Views

MakeMyTrip Cares

MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.

Don't make a trip with make my trip

Hello Friends, today I would like to share an incident which I had faced with make my trip. I had a booking made my make my trip and unfortunately I had to cancel it due changes in plans. The booking got canceled but I didnt get my refund back.


This happened with me twice, before I had opt in for a booking with a same hotel I stayed a month ago and this time when I reached the hotel they didn’t allow my stay as I had a local id, but this was the same hotel I had made a stay and they allowed me last time, so again they didn’t refund me my money.


I would suggest not to use MMT and also spread this to your friends and family members. Thank you

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MakeMyTrip
Dear pranal09We are glad to inform that MakeMyTrip now has a corporate tie-up with Mouthshut to be able to connect with customers through the forum and respond to the complaint/grievance.We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience.In reference to your concern regarding deny check-in, please be advised that, the hotel has all the rights to allow or deny check-in to any customer. This is on complete discretion of hotelier and we do not have control over the same. We have mentioned this under hotel booking policy at the time of booking that “The hotel reserves the right of admission. Accommodation can be denied to guests posing as a 'couple' if suitable proof of identification is not presented at check-in.MakeMyTrip will not be responsible for any check-in denied by the hotel due to the aforesaid reason”.So, based on the case facts, we humbly deny to honor this booking. We thank you for writing to us.Regards,Team-MakeMyTrip Care
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