My worst experience form any travel booking website is on MakemyTrip.com, and that too when I consider that I was a frequent use to their services before. Now I tell everyone, my friends & family, to never ever use Makemytrip.com.
They charged me twice for 2 failed tickets which never got booked because of technical failures, and then refused to pay the money back immediately and then made me wait 4 weeks, 5 phone calls and 10 emails.
To add misery to the agony Makemytrip.com didn’t even returned the full amount stating that my card had a cash back scheme and the remaining money will come later. Imagine your INR 26, 000 blocked with a company for 30 days for a flight that was never booked. And then getting refund in 4 parts.
And the worst part is their customer service. They just kept on closing the case with totally irresponsible remarks like, ’ We tried calling you and couldn’t reach you. Therefore we close the case. Pl call us back.’
And when you do call them, then they tell you to write them an email. Absolutely hopeless company is Makemytrip.com.
And when I looked on forums on internet, I found that I wasn’t a lone sufferer of their useless customer service.