I booked a 2 return trip tickets from Ahmedabad to Mumbai on Make my trip, Made the payment & got a confirmation of the reciept of the same on mail mentioning that the tickets would be sent in half an hour.
Within minutes I realised that the bookings need to be re done & contacted the customer support for the same & I wish no body has an experience like the one I had.
Upon informing the customer service representative of the faux pas who was not interested in hearing me out but more interested in telling me that there would be penalty charges & cancellation charges ( I had not even recieved my tickets nor a confirmation of the bookings)... She ensured that I hold for eternity (20 mins approx) & when I lost my patience holding on I asked to put on to the Supervisor who is non existent or sits next to the PMO’s office in Z plus category security where access is denied - I was never put through to him/her & this so called customer care (harrasment ) representative in the meanwhile ensured that the bookings were confirmed & sent me a mail of the same !!!!!!!
Make my trip makes a neat Rs 250 per domestic ticket that is booked through their website & could not possibly lose out on Rs. 1000 while fully relishing the prospect of making another
I was ultimately hung up upon & without giving up called them back this time too without any access to the supervisor through a different CC representative.
As my schedules had changed I had no other alternative but to cancel the tickets which cost me a total of Rs 4000 (Make My Trip in the entire game made money as service charges @250 each booking & each cancellation too)
I would not have lost the monies in the first place had their customer care representatives been so insensitive about the customer issue.
Writing to them is yet to draw a response after 5 days !!!!!! I atleast can expect this after making them richer by 2k
TO ALL YOU GUYS OUT THERE MY RECOMMENDATION IS DO NOT BOOK YOUR TICKETS THROUGH THIS SITE AS THESE GUYS ARE OUT TO FLEECE YOU & DO NOT BE ENTICED INTO THEIR TRAP OF PROVIDING CHEAP TICKETS - THEY ARE JUST MARKETING GIMMICS !!!
In fact the Makemytrip philosophy is Make Money at all costs & should be renamed as conmytrip.com or makemoniesatanycost.com