We had booked 3 rooms with Saraai and Lonavala for the weekend(1st and 2nd August) through makemytrip.com
1) We wasted 5 hours because there was not a single sign board and the hotel refused to guide us
2) The staff was unapologetic and gave us only 2 rooms although we booked 3. One room was full of fungus, stinking and not a living condition.
3) The bedsheets had actual mud and hundreds of bugs & insects in them. They were so dirty and unwashed from the previous booking.
4) One of the bathroom did not have a door.
5) We did not even spend 5 minutes in your property, nor did we stay there.
Refund my money back you CHEATS. You spoiled my trip.
We had guest from US accompanying me and we ended up being fools just because you could not find liable partners who could deliver their part of the deal. According to your moneyback guarantee policy(https://makemytrip.com/promotion/includes/hotels_TVCpromo_06062012.php) you owe me my Rs. 16400 back.
Just to cut the crap, my booking ID is NH210639038366