Hi,
I had booked a tour for Australia & Singapore through MakeMyTrip.com(booking ref. no. IN1510B5S134079). Below is my experience of the entire trip:
Hotel Mantra On View, Gold Coast:
Firstly, I reached the hotel @ 9:00 am & as per the hotel rules check-in time was 02:00 pm. I had to wait in the lobby for 5 hrs. to get a room. I dont know, if your planners understand a term called "Early check-in" in the industry, which they could arrange for if I was reaching @ 9:00 am.
Secondly, which tour planner books a twin bedded room for a honeymoon couple, I seriously fail to understand.
Hotel Rydges St. Kilda, Melbourne
It was my strict instruction to Ms. Suchi to book only 4 star hotel, & by no standards it was a 4 star hotel. A 3 star hotel in India would be anyday better than that. And if you want, I can help you out with that.
Secondly, again I fail to understand here as well, which tour planner books a twin bedded room for a honeymoon couple.
Europcar
Firstly, your confirmation voucher mentioned the service provider as Driveaway, which I could not find anywhere at the airport(as there is no such service provider in Australia). I go to know the correct name of the supplier, only when I called the number given on the voucher. If I would not have a working cellphone in Australia, I would have been searching for the service provider for many more hours.
Secondly, I had booked a Mini Cooper convertible & the same was confirmed to me. But in between my tour, I was informed about the failure of MMT to do so. Hence I was given an upgrade to Mercedes A class(kindly get me a certification from any automobile expert that Mercedes A Class is an upgrade from Mini Cooper Convertible).
Thirdly, I was never informed that I will have to aishwaryasingh23 a security deposit of AUD 100 before taking the car. I had to borne that expense as well. This amount was to be refunded to my bank account in 2 days as per the service provider, which I hve not yet received. Moreover, they have charged additional AUD 109 on my Cred824it card on 16th Feb, for which I dont have any detail, as to for what they have charged the amount.
Fourthly, on asking the service provider, I got to know that the car could have been delivered & picked up bak from my hotel itself against a aishwaryasingh23ment of a very small amount. If that’s the case, why the hell was I asked to go to the airport(which was 35 kms away from my hotel) to pick the car & also drop at the same location @ 11:00 pm in the night. I faced so much trouble reaching back to my hotel at that hour in the night. And I also had to borne an extra expense of AUD 100 in this to & fro travel.
Hotel Aqueen Lavender, Singapore
Again, it was my strict instruction to book a 3 star hotel here, but it was rather equivalent to a 2 star in India(again you can any day take my help in that). As per my understanding, hotels in Singapore & Australia are far better than Indian 3 star hotels, but the case was altogether different here.
I hope with the description above you must have understood the mental harassment I had to go through on my honeymoon trip.