Make my trip has caused me enough pains. I don’t think I will be using that thing again in my life. They have pulled right up to the limit of non-tolerance where I am willing to even travel by train for 30 hours, but not willing to seek the help of Make My Trip in any case what so ever.
Please follow the mail below, which I have written to the company umpteen times and still haven’t got the reply for. You will understand the story as you read below:
Hi,
I am a regular customer of Makemytrip unfortunately since 3 years and as you can see I’m too lazy because I haven’t switched to the other travel help sites yet.
In these 3 years, I have booked flights at least 20 times(all through Makemytrip) and more than half of these consist of international flights.
You might be wondering why all of a sudden I’m writing this mail to you after 3 years. Was the service good in these 3 years? The answer is No. The service has been pathetic(yes, literally) since beginning. I work in an MNC in Gurgaon and I do not have time to write long mails even though I love to. I rather tend to ignore things, but then I do not tolerate any misbehavior from other’s end and this mail is a result of my patience being tested to the utmost limit.
I can go on and on describing your company but I will just stick to my 2 major complaints:
- Pathetic Service
Back in December last year I wanted to cancel my return flight from Frankfurt to New Delhi and since your’amazing website’ did not permit me to cancel online, I had to call up your customer service. After waiting for 1 hour on the line(not exaggerating) I was put on line with this guy who took 20 minutes(again not exaggerating) to confirm the cancellation of my flight.
Wait, that’s not the complaint.
This guy after 10 minutes mails to me telling me that he calculated the refund wrong and that the amount refunded will be something else. So he apologizes and tells me that he did not cancel it and that I would have to call up the customer care again.
Do you think I have time to spend another hour waiting on your lines for his bloody mistake? If it’s his mistake should’t it be his courtesy to call me back? I’m sure you have caller IDs, and if you don’t I won’t be surprised.
(ATTACHMENT 1)
- Refund not received
I called up again and waited in line another hour to get it cancelled. It was cancelled ultimately.
Guess what? It’s been a month and I haven’t got my refund back yet.
(ATTACHMENT 2)
What is this service about? Do you guys intentionally do it to p*ss off customers? Is it a company policy to shove away customers? Yes?
See I have lots of things as well regarding your’unfriendly user interface’ of the site but that’s none of my problem now as I won’t be using Makemytrip again. I just want to get myRs. 28k refunded ASAP.
Request you to look into this matter urgently.
Regards
Vibhash Joshi