Makemytrip

It was a terrible experience in this stay. The booking was made for 3 persons(2 Adult+1Child) but on reaching the hotel, we were told that MMT had given them booking of only 2 people. We were allotted a small bed instead of twin bed as per booking. We asked for an additional bed or mattress for which we were asked to pay Rs.1000+taxes per night. We had to finally argue with the hotel staff. The story doesnt end here. Everything provided was considering only 2 people viz; basic things like water, towel, toiletries, etc.We raised an issue with regards to this at the hotel wherein we were informed that IBIS doesnt have a family room & that they never take accommodation for 3 people. To make the things worst, TV was not working for the entire day of 27th Nov, 2020.After a lot of follow ups finally the TV issue was set right only at 10pm in the night. We were just fed up in the room. To make the things worst we tried to make a complain with MMT but there is no clear provision for raising a complain & finally when we reached the complain link, the site expressed inability of taking complain citing COVID reasons & asked us to call on some 0124. landline number which never connected. It seems MMT has clearly misguided us in the booking. We seek refund for the amount paid as the stay was totally unsatisfactory.