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Makemytrip

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Makemytrip
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rahul @rchowdhri
May 28, 2014 02:24 PM, 2754 Views

MAKEMYTRIP (INDIA) PRIVATE LIMITED Cares

MAKEMYTRIP (INDIA) PRIVATE LIMITED is working closely with MouthShut.com to enhance customer satisfaction.

(Updated May 28, 2014)
Be Careful That You Are On Your Own Post Booking

I made a booking to New Zealand on MMT on 12th May’14.  My confirmation id is NN230228019264 . For the second time with me, they booked me & my wife on one PNR and my 2 minor kids on different PNRs!


Few days later I got an email that my schedule has changed with no details of what has changed. I called them to find out. Looks like my Bangalore- Singapore flight has changed. I called them to get my full itinerary moved ahead by one day but for last 7 days, they have been dilly dallying on this.


Today when I called their call center again, they kept me on phone, made me talk to the airline who were ready to make the change, again kept me on hold and after 45 min of call, disconnected the number. I am just surprised that there is no sitting and monitoring how under-skilled their call center staff is and how discourteous they can be.

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MakeMyTrip
Dear Customer,We are glad to inform that MakeMyTrip now has a corporate tie-up with Mouthshut to be able to connect with customers through the forum and respond to the complaint/grievance.Apologize any inconvenience caused to you while dealing with us.We have validated your case and found that you have made changed on your booking with the Airline directly. We see that you have tried contacting us for the changes but unfortunately changes were not made. Please note that we have listened to the call recordings on which our agents have tried calling the Airline to changes dates on your booking and initially Mumbai office Airline agent agreed to make changes on the booking but asked us to contact their city office. Our executive called them on the city office number and Airline executive denied to change flights on your booking. Please note that in case of involuntary changes, Airline has to re-accommodate the passenger as per Airline laws and guidelines and in case Airline fails to do that, then in that case passenger is eligible for a full refund. As a travel agent, we always have to approach Airline to check for alternate options and that is what was done in your case. We are sorry for the troubleWe really appreciate your time and efforts in sharing your feedback with us. Please be assured that we will share it with concerned team and definitely improvise to make sure that such issues is not repeated again. Please feel free to contact us for any further assistance.Assuring you best of our services.Regards,Team-MakeMyTrip Care
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