MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.
I booked a round trip domestic flight between Madurai and Mumbai and the price was pretty much the same as I would have gotten from the airlines website directly. This is fine at first. But beware when it comes to any changes or cancellation in your itinerary. The airlines charged about Rs.1600 for cancellation. But MMT adds a whopping Rs.2000 processing fees on top of it. That too, it says as approximate amount and the actual refund is even lesser. This is an absolute scam as the actual refund will always come out lesser than the quoted amount online when you do the cancellation. If it’s a matter of couple of hundred rupees on top of airline cancellation charges, it makes sense. But this is just robbery.
What processing fee? Everything is computerized. This should be a percentage of airline’s cancellation charges and not almost double that of. I will never ever use this website again and so should you.
Good Luck!