I am disillusioned and disgusted by the service provided to me my makemytrip and underhand tactics used by them to sell tickets to customers.
TWICE! not just once.Always been conned by them!
1) Asked to pay Extra money for insurance just 24 hours prior to the flight:
In the first booking they provided incomplete information and sold me travel insurance at Rs 3500/-( which I bought along with my mother in law’s ticket a few weeks before departure),
only to ring me 24 hours prior to departure asking me to pay additional 6500/- or I could cancel and start looking for another insurance at such short notice - not to mention about complicated refund process with them, which can take months as per our previous experience with them.
2) booking for today for my mother: Connecting flight booked on the wrong dates leaving passenger in Lurch!
I had a long written chat, on line, with agent about booking a ticket for my mother on 19/07/2014 from New Delhi to Brisbane with a shortest possible stop over.
I have photographic proof that I confirmed the dates, a number of times, during the booking, that the Quanta’s flight 19/07/2014 from new Delhi to Brisbane had 2 hours 50 minutes connection time in Singapore. It was confirmed by agent again when he sent me the payment link
Reassured by the recurrent confirmations by yourself, I happen not to dwell on the traveling date of the connecting flight on the E-Ticket.
I had paid a good premium for getting a ticket with shortest possible transit time, so as to make sure that my mother who -
1) Suffers with arthritis and has a wheel chair request
2) Has limited English
3) Traveling for the first time on a long haul international flight
4) Not very familiar with the complex foreign country airport and immigration procedures
- gets a comfortable and hassle free journey
Therefore, it was astonishing and shocking for her, myself and my entire family to be told by the airport officials that the connection time at Singapore airport would now be 27 hours!
So, my mother, who is at present on her flight to Singapore, has been left in Lurch with no airport hotel booking, no transit visa, minimal foreign currency- all because of either an unacceptable error or cheating on the agents part, to sell ‘a’ ticket to a customer.
I was promised a call back in 4 hours when I called hem today but past 4 hours - no one has called!
MOST UNPROFESSIONAL SITE < DON’T GET LURED BY THE LOW TICKET PRICE!