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Makemytrip

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Makemytrip
Suraj Prabhu@surajprabhu
Apr 20, 2006 03:04 PM, 1384 Views

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MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.

(Updated Apr 20, 2006)
My Horrifying Experience with MMT

Hi All,

I stay in Bangalore, I booked a ticket on the MMT portal which was nice enough to make me believe it would provide some service. I Booked a Ticket from Delhi to Bangalore for 18 Apr on 10April 2006 for indian Airlines By the way MMT says IA ticketes will be Delivered through courrier in 3 working days. When I dint receive the ticket , I tried to reach them over the phone , which by the way I felt is the most diffucult thing in the world since I spent almost close to a Rs.1000 listning to the automated voice that says we are having high call volumes.

Finally when I got in touch with them, they on16 Apr after I had reached delhi, they told they had some problem with IA and will deliver the Ticket to Delhi address by 16 apr , when I dint receive on 17th also I decided to hunt for the office in delhi and reach there since I dint wanna loose the flight on 18th morning, they tel me that the courrier has already been dispatached , but then I realised there that in that perticular office in Shri Aourobindo marg, Delhi, there were atleast 15 more people who had similar problem like mine and were stuggling to get a ticket.

After fghting for almost 1/2 hr and waiting for andother 1/2 , they finally agreed to issue me a duplicate ticket.

This was one of my worst experience and would strongly recomend other to never use the MMT service.

Regards

Suraj

Brand Response
(1)
Dear surajprabhu,We are glad to inform that MakeMyTrip now has a corporate tie-up with Mouthshut to be able to connect with customers through the forum and respond to the complaint/grievance.Apologize any inconvenience to you while dealing with us. We have reason to believe your concern has been resolved as this concern of your appears to be more than 90 days old.If just in case your issue still stands unresolved then please let us know for further action.Warm regards Team-MakeMyTrip Care
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