On 4th Sept 2008, I was trying to book an air-ticket from my friend’s credit card belonging to Tarun Mahajan) but https://makemytrip.com website did not accept this card. Hence, I got the ticket booked from my credit card belonging to Munish Mittal) on the same day i.e. 4th Sept 2008. The details of the ticket booked are given below:
FLTAFF000522463190 Indigo #334
Now what has happened is that the ticket amount of Rs. 9850.00 has been debited from my account as well as Mr. Tarun Mahajan’s account. I came to know about the double debit around a week ago when Tarun and I received our credit card statements.
After that I spoke to one of the customer care executives (i guess name was Manisha) and expalined her everything. she asked me to route the complaint through service@makemytrip.com . since then I have been following with Mr. Sindhu (Sr. Executive) at https://makemytrip.com but have not got any positive response. I have also emailed the credit card statements of both Tarun Mahajan and mine but still haven’t got any response.
There is not even a single option to escalate the complaint, you have to bang your head through the same route i.e. through email id service@makemytrip.com
If in case any Make My Trip official reads this review, please check so that I can get the refund of Rs. 9850.00 which have been charged extra to me.