Hi All,
I have booked one trip recently using MakeMyTrip.
I have shared my feedback for all below:
1) Once Booking Amount is made about the trip, Sales executive doesn’t bother to look after the existing customer.
2) There is no reponse to the emails with the queries of customer after Trip is booked.
3) The number provided by Sales executive alongwith extension number is not reachable.
4) Customer is required to call and approach multiple times after sending email since nobody is responding to email immediately(Not even after 1 day).
5) Not able to connect immediately with Customer care executive due to high call traffic.It takes 10-15mins to connect or sometime the call got disconnected automatically.
6)The hotels which were booked in munnar and thekaddy didn’t had AC and lift(Only munnar)
7)The ben’s house boat booked was very bad. No AC during daytime. The staff was saying that AC will be operational since 9 PM onwards till morning but in between AC was not working. It use to stop. TV and WiFi was not working as committed. Switches in bedrooms were coming out. It was very loose and we were not able to charge our electronic devices. Toilet and bathrooms were in very bad condition.It was one of the worst experience of houseboat.
I have made promise to myself that I will never book any Trip using MakemyTrip and I also encourage others not to book any Trip using MakeMyTrip.