I’d been patronising this site for a few months now. Did business worth 30-40K.
Let me start with the positives: They are very quick to refund any payments because of cancellations.
Negatives:
1. The rates mentioned are often higher than at other sites like agoda or expedia or cleartrip.
2. They have a scheme where they promote GoAir flights via lowest priced ticket with airline name hidden. Whenever you select this option, the other fares seem to increase suddenly.
3. This is not a true ONLINE reservation system with hotels(read below). They take bookings and then approach the hotels. Therefore, if you book a hotel here, there is a high chance that they will come back after 5-7 days with a regret mail and a bunch of excuses which are nothing but lies.
4. The package holiday rates are way too high, unless you choose the hotels they try to push(shown as "makemytrip recommended" on their website). Select any other hotel, and the rates are worse than what you will get if you call the hotel directly. Car rates are exhorbitant too.
5. The hotels that are "makemytrip recommended" are usually not very high up on TripAdvisor ratings and these hotels have a nexus with MMT for pushing their higher-grade rooms.
My Bad Experiences: I recently made a trip to Kerala. First thing I found out was that the hotels they pushed were full of negative reviews at TripAdvisor. When I asked for other hotels, the rates seemed very high - and when I called up these other hotels, they were offering 20% lower rates if I stay 2 nights. All this without any attempt to bargain with the hotel! Car rate offered was 50% higher than what I got by googling out an agent in Kerala!
I booked my air-tickets for the same trip through MMT, and thankfully this was okay. But for the first night, I wanted a hotel at Kanyakumari and the hotel’s online reservation showed that there was no room. I tried the same with MMT.lo & behold! one room was available. I booked it immediately, thinking that MMT may have reserved this in advance. This was on 28th April and they sent me a mail with a confirmation number etc.
7 days later(2 days before my journey), I received a mail from MMT that my booking was not okay and that they would return the money within 3-4 days. Calls to the website were of no help(Call Centre executives with coached responses and no authority to decide). My mails complaining of this were not responded and even threat of going legal fell on deaf ears. I also gave them the option of booking an alternative hotel as this was almost cancelling my trip planned 3 months in advance. Apologies once again- I was asked to use their website, pay again and make a new booking. Finally, I had to skip staying at Kanyakumari as no good rooms were available anywhere.
Upon verification, I found that the hotel was full and MMT had confirmed the booking without checking with the hotel. Online Reservation . a bunch of lies!
What annoyed me most was the fact that they showed my case as a lost ID - meaning that they received a payment, but could not make out why this was paid and therefore they returned the money. This was explained to me by a call-center supervisor. Bunch of lies. because I paid after logging on from my MMT ID and also received a confirmation from them. There was total silence from MMT in spite of my calling requesting a callback and there was no response to my mails.