I have raised a complaint regarding one of my Bookings through makemytrip.com on 23rd december till date it has not been attended or resolved.
I had made a booking with Makemytrip to Jaipur Booking Id NH7115413720194
For Newyears on 1st November 2015. That time the hotel policy or Makemytrip policy did not mention any compulsory gala dinner charges. On 14th December I realised through a friend that there was a compulsory gala dinner clause in hotel Lalit Jaipur as my friend wanted to join me.
To confirm that if I would be charged for the new year gala dinner as it was not mentioned in my booking policy as I was traveling with an infant I wouldn’t be availing the offer of gala dinner and felt it was waste for us. Shrobna Sen from Makemytrip confirmed that if it is not mentioned in my policy I won’t be charged rest assured.
I was satisfied but still asked if I wouldn’t have a problem at check-in she said you can contact Makemytrip of the hotel informs us to pay for the gala dinner. Still something troubled me I contact Makemytrip one week later again to give the same thing in writing to me again another customer care person confirmed that I wouldn’t be charged this was 22nd December or so again next day I called that please give me in writing I wish to go peacefully as I am traveling with an infant don’t want a confusion or issue at the time of hotel check-in so this time customer care person on my persistence contacted the hotel. The hotel told him that though it’s not mentioned in my booking conditions or policy I still will have to pay for the gala dinner.
The customer care person said we are sorry and asked me what to do I said cancel my hotel booking and refund my money as it was a non refundable booking. Please tell me what is my fault in this ? Or if Makemytrip did not accept their mistake would they ever refund my money? The fact that they did proves it as the customer care also agreed that it’s their fault.
Due to last minute cancellation of hotel I couldn’t find a hotel in my budget and eventually had to cancel my entire new year plan as I wanted a peaceful new year with my wife and son. Not party at gala dinners.
I simply asked for a compensation for cancellation of my new year plan , charges for air ticket cancellation booking Id NF7203357838313 and NF2203757801015
Now I ask for a compensation of mental harassment and ignorance as since 23rd December I have raised a complaint and till date they have not resolved my complaint though it has been escalated to the management. I keep calling and ask for the customer delight Miss Geeta Eral as the mail response was she was handling my case. Customer care just assures a call back in 24 hrs but since 6th January 2016 I am trying to get in touch with her via email and telephone she just doesn’t respond. I need a minimum compensation of rs 50000/- for all this trouble I have gone through with Makemytrip