MAKEMYTRIP (INDIA) PRIVATE LIMITED is working closely with MouthShut.com to enhance customer satisfaction.
Want to highlight poor and deficient customer service by #makemytrip for our recent trip to Srilanka.
Package booked included rides in the itinerary at Bentota. But to my dismay at Batota we were told no rides are available. This despite us paying them full amount in advance.
Moreover, excess payment was demanded by #makemytrip even after paying the the full amount as intimated by them. Our complaints to them have been abruptly closed without any refund or reason.