MAKEMYTRIP (INDIA) PRIVATE LIMITED is working closely with MouthShut.com to enhance customer satisfaction.
I booked a ticked from bangalore to kolkata with jet airlines a(non refundable ticket). Due to certain unavoidable conditions I happened to reschedule my travel. Make my trip came up with another additional charges for reschedule with indigo and after the amount was debited from my account the system showed up a beautiful adorned html page which said that my booked was not confirmed . After calling up the support guys I was informed a jet ticket cant be rescheduled with other airlines . I still dont understand why did they come up with all other airlines options and even route me to the payment gateway when the reschedule with other airlines was not possible. All said and done I asked the customer care guy to refund me back the extra money which they debited . I was assured of a refund within 6-7 working days since then it has been 12 working days and customer care people beat around the same bush telling we have escalated the matter to our supervisors. This has been the most disgusting experience ever and I donot recommend anyone to go for mmt . They simply block ur money without any prior information in their app!