This is with respect to a planned holiday to Jim Corbett on 22nd April 2011, which we (me and my three friends) made the mistake of planning it through “Make My Trip”. The booking was properly confirmed or I say (eagerly done) by the “Make My Trip” Executive.
The full amount has been deducted from the Credit card Account instantaneously (18th Apr 2011). We are happy, and thinking to enjoying the holiday period. But on Last day 21st April(around 01:00 PM), I got the call from Ahmadabad Office (Calling Number: +917940278750), stating that the booked rooms are not available and the planned holidays need to be cancelled or need to be redone to a cheaper location.
I got shocked and told that lady to check this up with Mohammad Zia as he has confirmed the bookings to me. At the booking time, I have asked Mohammad many times (at least thrice), is Everything OK and how the Hotel will be notified. He confirmed Sir don’t worry its 110% confirmed.
This has also spoiled our holiday plan. We lost Rs 12000 paid to Tempo Traveler, Jeep & Elephant Safari bookings as advance.
It seems they are doing intentionally with all the customers as
1 >> Deducting the Full Amount of the holiday package at the time of booking over the telephone and confirming planned holiday.
2 >> Not Updating the Customer, that the booking is tentative and cancellation can happen.
3 >> No written communication for the cancellation process. No SMS or Email. Two different departments sharing different things to the customer.
So please since I faced such shocking incident, making me loose Rs12000 apart from mental harassment would never recommend anyone to take services from them
I was earlier notified by one of my team member that a year back he faced same situation I ignored it thinking it may have happened once in blue moon.
But now since it can’t be a co-incident would like to save you people from doing the mistake I did.