I had booked a holiday for my family for dates 24th, 25th, 26th on Dec 15 in a resort called Windflower Spa and Resort in Mysore. I immediately got a confirmation email that my booking is confirmed and I need not check with the hotel.
When I reached there on 24th (traveled 300 kms), the receptionist told me that there is no booking in my name! I was shocked and felt like an idiot in front of my family.
The manager told me that this is the 10th such case in this week. I got so enraged that I have created a separate site documenting my experience (and helping others share theirs) at https://ruinedmytrip.com.
I’m going to do all that I can to get this site on the top of search engine results when people search for "Make My Trip" This way everybody will know what these crooks are up to.
I sincerely request people who have had similar experiences to share their experiences on my site too. They cannot get away by simply saying sorry and giving a refund. Together we can do it!