I had a bad experience with make my trip. I had booked air tickets from the web portal. The transit time between the connecting flight was less so I asked the customer care people that how can I reduce the risk of missing my connecting flight.
He simply replied that its all on the airline we cannot do any thing. I repeatedly told him that I am not asking him to intern-vain make my trip to do any thing but they can at-least provide me guidance about how can I minimize my risk of missing the connecting flight but they did not understand.
After this I mail to customer care department but I did not receive any reply.
It is also difficult to contact customer care on the phone numbers given on website because if you have booking then only your call will be contacted to customer executive or else the call will get disconnected after advertisements.The toll free number also works the same.