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Makemytrip

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Makemytrip
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jagdish modi@jagger
Apr 24, 2007 06:12 AM, 2542 Views

MAKEMYTRIP (INDIA) PRIVATE LIMITED Cares

MAKEMYTRIP (INDIA) PRIVATE LIMITED is working closely with MouthShut.com to enhance customer satisfaction.

Make My trip worst as possible.com

This is what the site should be acctualy called.I had tried to search for flights online and the website expects you to know your three letter city codes and airport codes after selecting cities for several times and searching for their codes you realize their is no result the site hardly works on firefox browser and almost takes ten muinites to just get to fares and I dont know how many numerous attempts it takes to book one online.Some of the hotels that it showcases  are not even worth the ratings that they have been offered a 1 star rating is equal to 3 star on make my trip this is how their math goes.


Now we come to the most sadest or shall I say the funniest part of the all their customer service you dial up on english extension and they start in hindi and vice versa.I had just called up to know about fares from Mumbai to delhi and the executive put me on exact hold for 17 munites and unfortunately the hold never got over I am still awaiting for their customer service to reply, but  I am absolutely sure now it will only take a mirracle to save pepole from this website.The websites tag line is making travel simple but trust me its nowhere near that.

Issue Resolved
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MakeMyTrip
Dear Jagdish, Thankyou for posting your view about our site on Mouthshut.com.Responding to this review gives me an opportunity to answer and clarify the issues that you have raised.i) Anyone who has browsed our website would agree that while making a booking customers are not expected to know the city code and airline code. The booking is a simple process where you get to see the cities selected with various flight options. Showing the city or airline code is an additional feature however not a mandate for any customer to know to make a booking on our site. ii) There are two types of rating on our site. Our rating is purely based on our research on the hotel and the customer feedback on the hotel. The government rating is a the rating given by the government. The rating given by us is not a fixed feature and is dependent on real time feedback and regular check. iii) Appreciate if you could call me or write to me for any assistance on the booking query. Apologize if the callback was not made as committed. You can directly contact me for any assistance. Regards Geeta EralManager - Customer Delightwww.makemytrip.com Ph:+919910361221Email : geeta.eral@makemytrip.com
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