I did online booking and paid for AC+ seater bus Rs. 1, 000 Each) and due to the miss coordination between Makemytrip and Naik travel we had to catch a Non AC+ seater bus(fare at that time was Rs. 500 Each).
I have called more than 4 times and also sent email for refund of actual difference but didn’t get a single positive reply. Instead of compensating the actual difference amount, I got reply that we will pay you only Rs.200 each.
It was really a hopeless thing, it is not the matter of 1000 bucks but after begin a loyal customer to them they were not ready to support. I escalate the issue to them for more than 5 times, no response from their worst management team.
I will never make the mistake to book with MMT in the future.
Others, don’t expect positive reply from them, if u face any problem during the journey.