MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.
Used to book flights to India, itinerary change and tried to talk to customer service, would not change itinerary. Had to cancel the whole trip and rebook....the next contact with customer service was dates had changed...tried to just change the date...still had to cancel the complete trip and do yet again, a new reservation.
After making this reservation and got the e-ticket, found they did not have the correct last name. Called and went thru 5 different operators, hung up on three times and was told "would need to cancel the reservation and make a new one". This was $3000 dollars later and the process you have to go thru to get the credit difference is unbelievable.
Would not recommend using them, unless you want to spend a lot of money making changes and have nothing else to do but be on the phone.