MAKEMYTRIP (INDIA) PRIVATE LIMITED is working closely with MouthShut.com to enhance customer satisfaction.
I booked an international air ticket through Make my trip on 24th jan 2017. The payment went through but the booking failed due to an error on the airline’s site. I spent about 4 hrs on the phone with customer service and the problem wasn’t resolved. The amount charged was routed to my wallet and I was assured that it would be refunded to my card. Till date(7th Feb 2017) I haven’t received the amount to my card and it is still lying in the wallet. There is a withdraw button in the wallet which returns an error. many calls and emails haven’t resolved the situation as yet. Make My Trip asks for more information on the transaction every time I speak to them but nobody there wants to do anything about it. I guess they will keep the money till I book my next ticket. BEWARE!