This is the 2nd time, I have had problem with the ticket cancellation with makemytrip. After last time I had almost stopped using makemytrip.
My booking ID NF252369311179
Canceled 2 tickets and the total refund should have been Rs. 3566 wherein they made a calculation mistake(i have a feeling that it is intentional, as same thing happened last time) and returned Rs 988. I spoke to almost 4 of their customer care executive at several occasions. All of them accepted the fault and promised to rectify withing 48 hours. One of them did try to negate my claim citing some weird reason and after I insisted disconnected without resolving .
Nothing happened.
Then I made a call to their nearest office, the lady assistant manager again made a similar promise and nothing happened.
The thing is if its Makemytrip’s fault why should I loose money calling their guys and wasting my precious time. I am formally writing a complain and would like to elevate the case to concern departments and agencies .
I have observed many complaints like this on many of the forums.