This is indeed one of the worst travel service providers or whatsoever you call them with one of the most un cooperative and unresponsive customer services!
I was interested in booking a trip to kerala for me and my family on a immidiate basis as the plan was made up out of the blues and we wanted to go very badly the very weekend.
I had heard good reviews about make mytrip from my cousin and hence decided to try out the same.
Its an absolute waste of time to even try to contact these people.their response is so poor that you might even feel like saying a go to hell to the whole idea of travelling somewhere.
First of all their website has travel packages whose date has passed by long back like march 2007.They are no more valid and when you call up expressing interest in those.the rates are different.Not a problem but why put those expired packages on the website in the first place!
I must have called these people at least 5-6 times before making calls for this particular trip.The very observation to date has been that their customer support staff are very curt and upto the point.They do not divulge any extra info about the place or the services or the options.SAfter a certain point of time one doesnt even feel like asking questions coz the answers are just not satisfactory!It takes a lot of good effort to get someone to book a tour package for the family opr self and these poeple just dont have the skills required to talk to a customer let alone lure them.We dont care a heck if you book or not kind of an attitude just doesnt go well these days!
Coming back to the experience of trying to contact these people to book the tour.it was nightmare!
I made a call in the beginning where I spoke to a executive who told me the revised rates.I told her that I would make up my mind.She asked me when she coulsd call me I gave her the tentative time .she never called!
When I made up my minf of booking the trip.the executive who attnded the call told me details about the package.I had few more queries for which she said she would call me back.she took mu number and never called me again.
I waited for half an hour and called up.another person attended and again took the details of the number of people abnd place etc.said that the network is down and would call back but he never called!
I made 2-3 calls again as I badly wanted to decide on something.this time for 2-3 times my call was put on hold for 10 min after which I hung up.
I never called them up again and neither received any call from them
This was the first and last experience.I have made up my mind not to approach these people ever again and suggest that the readers also dont waste your time if these people dont respond in the first instance properly.