Well, it’s been over a year since I used MakeMyTrip’s services and like my past experience, it was all in order. I remember the last time I had good things to say about them, comments by 2 users in particular, delhi10 and benjamin_simon (who seemed to be agreeing with everything the other guy had to say across all reviews!) accused me of being an employee of the travel agency and a PR rep...aaah, what would the world be without sceptics.
Anyway, I had to book an internal tour for some friends and me to visit Goa and Jaipur from Delhi. I called up their 1-800 number in India and admit that I had to wait at least 5 minutes after being on hold for someone to help me. However, that minor hiccup aside, I got super airfare deals that were cheaper than what I saw on the Spice Airlines (I think that’s the airline name) website and a great hotel rate for about $200 bucks during January in Jaipur. They got me a great deal in Goa as well at a resort called Casa De Goa that was absolutely the most charming boutique hotel I’ve seen.
To those who haven’t had a great experience with these guys...booking online is always a hit or miss experience. There are good and better websites out there but at the end of the day what makes or breaks it is the service and conveninece being offered. MakeMyTrip might not be the best website but because of a few hitches, it certainly doesn’t make it all that bad either.
It’s easy to write people off because of a not-so-good experience but it’s also worth giving them a second chance if the product offering is worthwhile. I’m sure they’ve taken heed of all the not so positive comments and feedback and are taking steps to fix the problems, whatever they are!
Oh well...I better not support them too much for fear of being accused of being "one of them" again! :)