I never thought of writing anything like this but after going through the horrific experience of my trip planned by MMT I thought of sharing it with people who read reviews so that they don’t go through the same.
I planned a trip to Vaishno Devi and Kashmir with my family and asked MMT to plan the same and send me the quotes.
They assured me that they are giving me the 3 or 4 star rating hotels, and travel for sight seeing and other movement by an AC Indica car in the quotes provided. Thinking MMT as a genuine and good trip planner I gave them my consent for the booking.
I paid the whole amount as per the schedule for hotel and travel booking but later to my surprise after reaching the hotel the booking was not done by MMT.
After coming down from Vaishno Devi we had a booking in Luxury hotel to take rest for the whole day but MMT has not sent them the booking voucher, when we contacted the concerned person (Ekta Vaidya) and MMT Helpdesk they kept us waiting for 4 hours to finally accommodate in a very cheap hotel. We were so tired that we could not argue with them in hope that rest of our trip would be fine but unfortunately it was not, there were still lot surprises waiting for us. In the evening I get a call that our Hotel booking in Pahelgam is also not confirmed and they are looking for an alternate property.
In the morning we had to travel to Pahelgam from Katra which is almost 8 Hrs journey, we had a booking for an AC indica but a non AC very old xylo came to take us to pahelgam, when we asked driver to turn on the AC he said booking is for non ac car, we again called MMT booking agent and got the response that what can she do if travel agency has sent the wrong car and after 1 hour of argument we had to travel in the same khattara car to pahelgam.
In the meantime MMT agents made some deal with the tour agent of car and provided accomodation in a very cheap resort owned by the travel agent himself, we already had our trip spoiled. My wife fell sick in those 2 days of our saty at pahelgam.
On 3rd day at pahelgam we got another Indica Car and again the same argument for AC and non AC started with driver, after 1 hr of argument and many calls driver started the AC and took us to Srinagar where we had a booking in House boat which was so dirty and so smelly that we spent most of our time in the drawing room of that HB in place of bedroom even though we were so tired. By now I have lost all my patience and my wife has also fell very sick.
Next day we had the booking in a Hotel which they claimed to be a 4 start hotel but trust me it was not even worth 1 star, I found all the people there in the hotel had booked it through MMT, I bet it must be owned by MMT, anyway we finally got our room at 1 PM and guess what they even haven’t changed the bedsheet and covers. We asked them to change it and again they put the used bedsheet and covers.
We didn’t go anywhere in next 2 days and just waited in hotel room for the trauma to get over and get back to our home asap, finally our memories unlimited trip came to an end.
I genuinely request every reader of this review not to do any booking with Makemytrip or any travel agency, just read the reviews of the hotel and travel agency by yourself and do the booking by calling the hotels directly or from hotel website.
Hope my experience save some people from these crooks and thieves.
Thanks
Nikhil Kumar