Here is my review of makemytrip.com
I and my wife recently went to a 13 day holiday to Paris,
Switzerland and Italy. We used Makemytrip as our tour manager. It was
an individually customized tour package.Their job was to suggest and
finalize our itinerary, book the tickets and hotels, do the visa
processing and suggest and book the local tours.
My experience with Makemytrip was HORRIBLE to say the least. Here is why
After
a few rounds of discussion, We agreed on tour itinerary and the total
cost. Then they booked my flight tickets but did not know that no visa
dates were available till the flight dates. They made me pay a heavy
sum’in black’ above the agreed cost of tour to get visa interview date
before the flight date.The tour cost included the train
reservations as per the agreement. However, they made me pay 10, 000 Rs.
more for one reservation which was already a part of agreed tour
itinerary and reservations. They demanded the sum 6 hours before my
departure and witheld the ticket until I paid the sum. I had no chance
to make any alternate booking and had to pay up.One of the
local tours that they offered included a guided tour alongwith a to and
fro journey. The actual voucher was good only for the journey and was
not a guided tour.They haven’t yet given me a receipt for the
payment which I have made 21 days ago even after a consistent follow-up
for the same.During my entire interaction, I had to follow-up
with them repeatedly for various tasks to ensure that they are done
before the delay could impact the tour itinerary and cost. They also
did not respond to ANY of my emails.
By the end, I had no trust left in them, was terribly pained by their loose operations and unprofessional conduct.
A
very strong recommendation to avoid them at any cost. I have also used
other tour operators in the past. They are much more transparent,
professional, operationally perfect, customer service oriented tour
operators.
I registered on mouthshut specifically to write this review on makemytrip.