Booked shimla manali package on Dec last week of 2023.
Cab got changed 3 times before confirmation. Cab was arranged by a cheap local tour operator whose objective is to just get commission. However cab Driver was polite and supportive but it was his first tour to Manali and he was relying on the guidance of GPS and I was helping him with the sequence of locations. I took package to have Hassel free trip but that was not the case.
For hilly terrain CNG/Petrol Cab is not recommended. But we were provided CNG/petrol Cab. There were trouble climbing few places and we have to get down and walk. Sending non experienced Cab Driver in such a Hilly area is very Risky.
Travel part was really pathetic and there were addition Rs 2400 charge to pick up and drop from gurgaon. I had updated my pickup and drop location while booking. I was not informed about this addition charge. It came to me as last minute surprise. When I spoke to customer care about this their response was very pathetic. They said you have to pay. No other option. Else trip will get cancelled without any refund. And they proudly said in online booking we don’t validate pickup and drop location.
Pathetic travel experience. This package should be renamed as "shimla Manali fool making package"