MAKEMYTRIP (INDIA) PRIVATE LIMITED is working closely with MouthShut.com to enhance customer satisfaction.
My experience started with the time of booking. I tried to book the ticket online using my credit card as I am not comfortable booking the ticket on phone. I could not do it as it kept asking for 4 digit CCV number even though VISA credit card has only 3 digits and I have entered it correctly. So I had no option but to book it on phone. Every thing was fine when I booked the ticket. Phone call was picked immediately and ticket booking went smooth. But my post sales experience was horrible. When I got my credit card statement, I was shocked to see that I was charged twice for the same air ticket. I called customer service, they respond immediately for new bookings but when I choose post sales, I was put on hold for a lonnnnnnnggggg time. Then I was aksed to send an email to service dept. IT has been 2 weeks since I have sent the mail and I have not received any reply from them yet.
Their search engine is also very bad. They advertise about their lowest price guarantee so much but what is the point of that guaranteee if they do not cover all the airlines or atleast the airlines which provide cheap fare. e.g. air deccan.