Make My Trip can take you for a ride! it sucks!
I agree with most of the posts here.
The problem with these websites is that the money you pay to the airline is actually remitted through their accounts. In essence u pay to MMT and by some understanding it gets paid to airline later. The problem starts if a flight gets cancelled or you want to cancel it. In fact for Indian Airlines even e-ticket is not allowed..that term is given somewhere down the line in between the terms.
So that means if u have not got the tickets delivered, you cant travel. Then keep calling them at the call centres which, as usual will have long queues or will be clueless!and forget your refund! Try emails u will not get any response. As per an airline log...the system shows the booking was done there is a PNR num but no payment has been made to airline, , and the staff have no clue how it works. They wud abviously go by their systems and ask you to get the TICKET not a printed one but a real ticket!!