They did not confirm our tickets until one hour before the flight. One of the 5 tickets was not confirmed at all. We had to pay Rs 8, 000 on the spot to buy a ticket directly. We kept calling them, stayed on hold for 30 mins to 1 hour, then told our case to whoever picked up, they hung up after hearing us out. Dozens of passengers on the airport were abusing them and talking about the same experience!
That was the story in a nutshell, here’s the full version - We had booked five air tickets with these guys to fly from Mumbai to Goa. The only reason I booked with them was because they had a cheap price on the tickets. However, after I booked I did not get the flight confirmation details and PNR number for days.
I kept calling them everyday to obtain the details. The minimum hold time on their customer service line is 30 mins and most of the times you’ll end up spending 1 HOUR on hold. If you press 1 for new bookings you immediately get connected to someone, but if you press 2 for existing bookings - you are doomed. And if you get smart and press 1 even when you have an existing booking, the representative will hear you out and put you on hold or simply hang up abruptly.
When you email their general email addresses, they DON’T RESPOND. After you speak to a representative and take their direct email address, they might respond within a week only if your query is something obvious. Any complicated question or an inquiry of your ticket delivery will go unanswered or will be responded with something that doesn’t help you.
We finally got our PNR details exactly 1 HOUR before the flight departure. But, we DID NOT get the details for one passenger. MakeMyTrip told us to check with the airline. At the airport, there was NO BOOKING for that passenger. We had to literally purchase the ticket 5 mins before the flight, and is costed us Rs 8, 000 for a one-way fare.
At the airport, I had two mobile phones with me, both on hold while calling their numbers. An operator picked up, I told her that my flight is going to depart in 15 mins and I need my PNR details. She hung up.
There were DOZENS of passengers on the airport simply abusing this cheat company. I was sure I wasn’t the only one, and it is certain they do this all the time.
I’m trying to get this Rs 8, 000 back from them since 2 weeks now and its ridiculous to know that they are trying to bargain the refund amount with me. I don’t think they care about how much I had to pay because of them. All they care about is giving me the least possible amount and shutting me up!
Conclusions:
1) Don’t book with them, they will cheat you in one way or the other.
2) The price on their site might be attractive, but don’t fall for it.
3) The time you will spend on hold will be ridiculous. The cheaper price they offer is not worth it.
4) You will go through a lot of trauma and tension every minute after you book with them.
5) They simply don’t care about you.
6) You always pay them in advance, so once you click that purchase button, you’re doomed.
7) You are better off paying a little more and booking through your agent or airline directly.
8) Don’t ever click that purchase button on their website.